Privacy Policy

1. Information We Collect

We collect only the information necessary to process your orders, deliver them and support you. This includes your name, contact details, delivery address and the payment confirmation we receive from our payment gateway. We never receive or store your full card details.

• Contact details: name, email, phone number
• Delivery details: shipping address, city, region, postal code and country
• Order history, including the payment reference and status returned by our payment gateway
• Communications you send to us, such as enquiries

2. How We Use Your Information

Your information is used to fulfil and deliver orders, verify identity for high-value transactions where needed, and keep you informed about your purchase. We do not sell your personal data to third parties.

• Processing and fulfilling your orders
• Arranging delivery
• Fraud-prevention checks on high-value orders
• Responding to your enquiries and providing support

3. Payments

Online payments are processed by CC Avenue, our licensed payment gateway. When you pay, you are taken to CC Avenue's secure payment page, where your card details are entered and processed under industry security standards (PCI DSS). MySafe Retail does not see or store your card number, expiry date or security code. We receive only the outcome of the payment and its reference numbers, which we keep with your order record.

4. Cookies and Local Storage

Our store keeps your cart and currency preference in your browser's local storage so they are remembered between visits. We use analytics cookies (Google Analytics) to understand how the store is used and to improve it. You can clear local storage and block or delete cookies at any time through your browser settings; the store will continue to work, although your cart may not be remembered.

5. Data Sharing

We share data only with trusted partners required to complete and support your order. Each partner is bound by confidentiality obligations appropriate to high-value goods, and we do not sell your personal data.

• CC Avenue, to process your payment
• Couriers, to deliver your order
• Our email and hosting providers, to send your receipt and order updates and to run the store

6. Data Security

We protect your data with restricted access and encrypted connections. Card payments are handled entirely by CC Avenue, and high-value orders may require additional identity verification.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact us through the Contact page and our team will respond within a reasonable timeframe.

• Request a copy of the data we hold about you
• Correct inaccurate information
• Request deletion of your data, subject to legal retention
• Opt out of marketing communications at any time

8. International Transfers

MySafe Retail serves multiple markets. Your information may be processed in a country other than your own for the purposes of payment and delivery. We take steps to ensure your data is protected to the same standard in every market.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised 'last updated' date. Continued use of the store after changes constitutes acceptance of the updated policy.